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Patient Policies

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Patient Policies

All the faculty physicians and residency program doctors believe that having a plan for health that changes as their patients do is, well, the best plan for staying well and staying well informed. For this very reason, Medicine Specialists at Florida Hospital has provided the practice patient policies to help you make the best time of your appointment.

Appointments

The internal medicine physicians at Medicine Specialists at Florida Hospital are accepting new patients, 18 years and older. If you’re interested in starting a lasting relationship with a medical team located in Health Village at the corner of Orange Avenue and Rollins Street, centrally located between College Park, Winter Park, Audubon Park, Colonialtown and Downtown Orlando, you should contact us.

Morning, afternoon and same-day-appointments can be made by calling our practice directly at 407.303.7270. Alternatively, you can fill out the Request for an Appointment form on this website. Please bring your current insurance card, referral form if required, a list of any prescriptions currently taking or refills needed and a list of any questions you may have. If you would like to ask us any questions before your appointment, please fill out a Contact Form to help assist you during your visit.

Billing and Financial Policy

If you have insurance, a member of the Medicine Specialists at Florida Hospital team will file the claim and bill your provider. However, patients are responsible for any required co-payments or outstanding balances. Payments are expected at the time of visit. Medicine Specialists at Florida Hospital accepts cash and credit cards (VISA and MASTERCARD).

Cancellation Policy

Please call Medicine Specialists at Florida Hospital at least 24 hours in advance to cancel appointments, failure to do so could result in a fee of $25.00. Neglecting to do so could inconvenience the medical team and our other patients, therefore delaying our ability to deliver our special quality of internal medicine and whole-person health care.

Emergencies and On Call

If you have a medical emergency, call 911 or go to the nearest emergency department. If you are admitted to Florida Hospital Orlando, our doctors will provide inpatient hospital care.

If require, non-emergency, yet immediate medical answers or attention during after hours, please call the office number at 407.303.7270, which will be redirected to the answering service after hours. You can expect a call back within 30 minutes.

Lab and Test Results

As a general rule, the doctors will discuss patient lab and test results at a follow-up Medicine Specialists at Florida Hospital appointment. Upon completion of the specific test, further instructions will be given as to how and when the results will be made available. For example, the results of annual lab work and routine screenings might be sent back to the practice. It’s best to ask if you are confused about how to obtain your test results.

Late Policy

If you are going to be more than 10 minutes late for your Medicine Specialists at Florida Hospital appointment, we request that you call our office. If the schedule allows, the appointment time will simply be shifted to accommodate the delay. However, if the tardiness can’t be handled, we may request you reschedule your appointment. We work diligently to stay on schedule and suggest that you arrive 20 to 30 minutes prior to your appointment time to allow time for any necessary paperwork.

Prescription Refills

Please have your pharmacy fax a refill request to 407-303-2553.  Allow 24 to 48 hours for a response.

Records Release

Please complete the records release form (Health Information Disclosure Form) to obtain your medical records from your previous family or internal physician and any specialists you may be consulting. Our Practice Privacy Policy is available at the office for your review.

Referrals

You should call Medicine Specialists at Florida Hospital at least three (3) days before the appointment to give us the information needed to complete the referral. That information includes: your name, the physician you are being referred to, his/her phone and fax numbers, the date of the appointment, the diagnosis for the referral, your insurance, whether it is for a visit or a specific procedure (such as surgery) and where it is going to be performed (office or hospital). We do not mail referrals to specialists. You should familiarize yourself with your insurance plan, and determine if it requires you to take a referral with you.