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Frequently Asked Questions

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Q: Where are you located?
A: We are located at:

2501 N. Orange Avenue, Suite 235
Orlando, FL 32804

Parking is located in the King Parking Garage. You can access the entrance to the Medical Plaza from the 3rd floor of the garage. An information desk is located on your left once you enter through the sliding glass doors. Ask to be directed to the North Tower Elevators. Take those elevators to the second floor and Suite 235 will be on your right hand side.

Validation will be offered for self-parking guest in the King parking garage.

Valet parking is offered at the North Tower entrance of the Medical Plaza building (additional cost).

Additional parking can be found in the McCrae Parking Garage on the corner of McCrae and Sanitarium. This is located directly across the street from the Medical Plaza-North Tower entrance.

Q: What are you hours of operation?
A: We are open Monday – Friday with hours of operation from 8:00 am – 5:00 pm.

Q: What is a care team?
A: A care team is a group of physicians consisting of residents along with board certified physicians to ensure that you get the care that you deserve. We strive to build a trusting relationship with you and your provider. We will make it our goal to schedule you with your primary care physician. For unplanned appointments you may be asked to see another member of the care team.

Q: What if I need help outside of your business hours?
A: In case of a medical emergency please call 9-1-1. Established patients, previously established at our office, may call our office at (407) 303-7270. If you contact our office after hours you will be directed to our answering service and a message will be relayed to our on-call physician.

Q: If I am sick do I need an appointment or can I walk in?
A: If you have a true medical emergency please call 9-1-1. Patients are seen by appointment only however, we do have same day appointments available. Urgent appointments will be made based on severity of illness.

Q: What health insurance plans do you accept?
A: We do accept most insurance plans, however please contact (407) 303-7270 to inquire about a specific plan.

Q: Should I show up early for my appointment time?
A: Yes, our goal is to have you roomed at your scheduled time, we politely ask that new patients arrive 30 minutes prior and established patients arrive 15 minutes preceding your scheduled appointment.

To expedite this process please go to to access our new patient forms.

Q: Is there a difference between a physical and regular appointment?
A: One of the major benefits of the affordable care act is that under law you are allowed one physical per calendar year that you will not be charged a co-pay. During this visit the doctor will do a thorough examination however, at the time of a physical a specific need cannot be addressed. Specific needs or request will change the nature of the visit from a physical to a regular visit, this will result in a co-pay.

Q: What is a cancellation and what is a no-show?
A: A cancellation is when you are able to give greater than 24 hour notice to the practice that you will not be able to make your scheduled appointment.

A no-show is less than a 24 hour notice that you will not be able to make your appointment. This may result in a $25 dollar charge, with excessive occurrences resulting in dismissal from the practice.

Q: If I contact the office how long does it take to get a return call?
A: If you have a concern please call (407) 303-7270. All calls will be recorded by our highly trained staff and immediately relayed to your primary care provider. Most calls will be answered within the same business day however, it is practice policy to answer all concerns within 24 hours.

Q: How do I get prescriptions refilled?
A: At the time of your first visit we will ask for a preferred pharmacy. We ask that you call your pharmacy to initiate the request. Once a request is made your primary care provider will electronically send the approval to the pharmacy on file. If there are any concerns with your medication we may need to follow up with your request to obtain further information.

Q: What is a referral and how do I get a referral from your office?
A: At times the provider will ask that you follow up with a specialist pertaining to a certain condition. This request to specialist will be sent to our referral coordinator and a letter will be mailed to you within 3 business days with further information.